DELIVERY TIME

Total Delivery Time = Processing Time + Shipping Time
  • Processing Time: 3-5 days (Monday-Friday) after the order is placed.
  • Shipping Time: Depends on the country of delivery destination.
  • The table below shows the average shipping times for the past 15 Business days. With a few exceptions, we can ensure that your order arrives at the following times. Data is for reference only, and the exact delivery time varies by region.

Country

Standard Shipping

United States

 8-12 business days

United Kindom

 5-8 business days

Qatar

8-11 business days

Saudi Arabia

6-9 business days

United Arab Emirates

6-9 business days

Australia

7-10 business days

Turkey

9-11 business days

Mexico

8-10 business days

Greece

8-11 business days

Ireland

8-15 business days

Rest of world

 10-18 business days

 We offer free strandard shipping for all orders over $99USD

 

To further reflect our environmental responsibility, our products are made to order, which means we start making your product after you place an order. To ensure the highest quality, our products are all handmade.

 so this is why a very small number of customer orders cannot be shipped quickly because we need this time to prepare the materials, but please don't worry, you can contact our customer service for a quick after-sales follow-up, and I believe they will provide you with excellent service. 

After the order is shipped, you will receive an email with a tracking number! We appreciate your patience and believe that the quality of our products will make the wait worthwhile.

Warm TIPS

If you have any logistic problems, please contact us, and we will solve them properly for you.
Logistics Methods: Air freight, dedicated line parcel, etc.

 

SPECIAL CONDITIONS

Due to different countries' customs clearance policies, individual countries and regions may incur customs duties, which are not under Queena Wish's control and need to be dealt with by the customer. Please do not refuse or abandon collection of such parcels as they will not be refunded and will be destroyed by customs.

 

SHIPPING FEES

Free standard shipping on all orders over $99.
Please note: Due to high shipping costs in certain countries and regions, free standard shipping is not available. Specific shipping fees are listed on the checkout page.
Expedited Shipping: $32.99 up to you .

 

How to Cancel Your Order

We understand that sometimes plans change. If you've made a mistake or need to cancel your order for any reason, we're here to help.

Quick & Easy Cancellation (Within 2 Hours)
You can cancel your order free of charge if you contact us within 2 hours of placing it. Simply send us an email at contact@queena-wish.com and we'll be happy to assist you.

Cancellations After 2 Hours
For cancellation requests received after the 2-hour window, a small processing fee of 5% of your order's total value will apply. This helps cover the administrative costs incurred after an order enters our fulfillment system.

Important Note: Once your order begins processing in our warehouse, we are unable to stop or amend it. We work quickly to prepare your items for shipment, so we recommend double-checking your order details before completing your purchase.

By placing an order, you agree to these terms. We appreciate your understanding!